Account, billing & setup
Use the agreed support channel or email support. Response commitments depend on your signed agreement; no public SLA is promised here.
Email SupportCustomer Support Center
Support built around security operations, not ticket deflection.
The support center aligns onboarding, connector health, incident escalation, account help, and customer success reviews into one customer-facing operating model.
Support channelsEmail support is available at support@zonforge.com. Enterprise support channels are scoped during contract review.
SLA expectationsBusiness and Enterprise plans receive defined response expectations. Custom SLAs are available for Enterprise.
Security escalationCritical security issues should be routed immediately to security@zonforge.com and the assigned customer contact.
Customer Support Lifecycle
Onboarding readinessConfirm contract terms, tenant region, customer owner, security admin, retention, and approved contacts.
Connector activationValidate least-privilege access for AWS, Microsoft 365, Google Workspace, Okta, and other approved integrations.
Baseline learningRun monitored pilot mode while asset, identity, and behavior baselines stabilize.
Policy approvalCustomer approves response policies before any action-capable workflow is enabled.
Production reviewReview alerts, evidence, support tickets, SLA health, and expansion readiness monthly.
Self-service help
Find the right starting point.
8 public help topics
- Integration prerequisites
Review supported integrations and connector readiness.
- Product documentation
Setup and operating guidance for product evaluation.
- Capability status
Sandbox, in development and planned capability limitations.
- Pricing and workload scope
Review platform estimates, modules and capacity planning.
- AI security workforce responsibility
Customer owner, approval and software service boundaries.
- Privacy and data processing
Published privacy policy and processing responsibilities.
- Service status publication
Current public monitoring publication and limitations.
- Security terms and reports
Security information and contact for responsible reporting.
No matching topic. Contact support for help.
Support routes
Choose the appropriate channel.
Security incident or report
Report security concerns through the security contact and your agreed incident process. Avoid sending credentials or sensitive evidence through public forms.
Security ContactAI assistant & troubleshooting
Customer-aware assistance and consented diagnostics require authenticated, scoped integration. No diagnostic tool executes from this public page.
Read published guidanceMy Cases & Academy
Customer case tracking and training workflows are not published as verified self-service features. Contact support for the current process.
Review readiness